Returns & Exchanges

RETURNS

We want you to love your online purchase from Heavenly Craft. If for any reason you are unsatisfied, you may return your purchased items (excluding postage) providing our return Terms and Conditions in the following options below are met. 

Returns Policy for Online Purchases

Returns are accepted within 7 days from the date you receive your order for Full Priced and Sale items. We do not accept returns for orders after 7 days have passed from the date of delivery. 

To be eligible for a return, items must not be unworn, washed or altered and in its original condition when purchased. It must also be kept in its original packaging with tags in place.

All returns are recommended to be sent via registered post. Returned items lost in the post are not the responsibility of Heavenly Craft.

You will be responsible for paying for your own shipping costs for returning your item, unless the item is faulty. Shipping costs are non-refundable. 

To complete your return, please email us at sales@heavenlycraft.com first. Please ensure you include a receipt or proof of purchase and your Order Number with your return, which can be found in your Order Confirmation email. This must be done within 7 days of the delivery date.

Please send all returns to:

Heavenly Craft

3H/17-25 William St

Botany NSW 2019, Australia.

If you are shipping an item over $100, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

Exchanges 
If you wish to exchange for an item that is the exact value of the original purchase, we are able to make a direct exchange. If you wish to exchange the item for a different size or colour in the same style, please email us at sales@heavenlycraft.com and wait for our response. 

If you wish to exchange for an item with a different value, it must be of higher value, and you will need to email us at sales@heavenlycraft.com with your request. We can either charge the difference to your card, or organise payment via the phone.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

Refunds
Unfortunately, we do not offer refunds for any change of mind purchases, only exchanges. We only offer refunds for items that are defective or damaged. If you have received a faulty item, please follow the process below.
Once discussed with us, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Faulty Items 
If an item you have purchased from us is faulty, please contact us via sales@heavenlycraft.com to discuss your solution and options for replacement, exchange or refund. Please provide an image of the fault so we can assist you further.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Late or Missing Refunds 
If you haven’t received your refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have yet to receive your refund, please contact us at sales@heavenlycraft.com.