Returns & Exchanges
We want you to love your online purchase from Heavenly Craft. If for any reason you are unsatisfied, you may return your purchased items (excluding postage) providing our return Terms and Conditions in the following options below are met.
Returns Policy for Online Purchases
Returns are accepted within 10 days from the date of purchase for Full Price and Sale items.
We do not offer refunds or exchanges after our 10 days policy.
To be eligible for a return, items must not be unworn, washed or altered and in its original condition when purchased. It must also be kept in its original packaging with tags in place.
All returns are recommended to be sent via registered post. Returned items lost in the post are not the responsibility of Heavenly Craft.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. The amount refunded will only be for the item purchased, excluding the cost of shipping.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 10 days after delivery.
To complete your return, please email firstname.lastname@example.org first. Please ensure you include a receipt or proof of purchase and your Order Number with your return, which can be found in your Order Confirmation email.
Please send all returns to:
3H/17-25 William St
Botany NSW 2019, Australia.
If you are shipping an item over $100, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale and Discounted Items
Only regular priced items may be refunded. Unfortunately, sale & discounted items cannot be refunded and cannot be exchanged.
If an item you have purchased from us is faulty please get in contact via by contacting us via email@example.com to discuss your solution and options for replacement, exchange or refund, subject to our terms and conditions. Please provide an image of the fault so we can assist you further items may be refunded. Unfortunately, sale & discounted items cannot be refunded and cannot be exchanged.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at firstname.lastname@example.org and wait for our response.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Late or Missing Refunds
If you haven’t received your refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have yet to receive your refund, please contact us at email@example.com.