Returns & Exchanges

RETURNS & EXCHANGES

We do not offer refunds for change of mind. Change-of-mind items can be exchanged or given as store credit, provided the conditions below are met. Items that are faulty or damaged are handled separately — see "Faulty Items" below.

Eligibility for Exchange or Store Credit

• Returns must be requested within 7 days of the date you receive your order (applies to Full Priced and Sale items)
• Items must be unworn, unwashed, and unaltered, in original condition, with tags attached and in original packaging
• We do not accept returns requested after 7 days from delivery

How to Return an Item

1. Email sales@heavenlycraft.com first, including your Order Number and proof of purchase
2. We'll confirm eligibility and next steps
3. Send your item via registered post to the address below — you are responsible for return postage costs, which are non-refundable
4. We recommend trackable shipping or shipping insurance for items over $100. We are not responsible for items lost in transit
5. Once received and inspected, we'll email you to confirm

Send returns to:
Heavenly Craft
3H/17-25 William St
Botany NSW 2019, Australia

Exchanges

• For an exchange of equal value (different size or colour, same style), email sales@heavenlycraft.com and we'll organise a direct exchange
• For an exchange of higher value, email us your request — we'll arrange payment of the difference by card or over the phone
• Delivery time for exchanged items may vary depending on your location

Faulty Items

If an item you've purchased is faulty or damaged, contact sales@heavenlycraft.com with a photo of the fault. Faulty items may be eligible for repair, exchange, or refund at our discretion, in line with Australian Consumer Law.

Questions?

Email us at sales@heavenlycraft.com and we're happy to help.